Stop Being Your Guests' 24/7 Helpline

Never miss a guest call again—AI handles support 24/7 while you focus on growth

24/7

Availability

10+

Languages

42%

Less Complaints

99%

Uptime

Purpose-Built for Hosts

Discover easyBnB

Revolutionize your concierge service by automating your calls with our AI agents

24/7 Call Management

Your AI concierge responds to guests 24/7

Dedicated number connected to the agent

A dedicated number connected to your EasyBnB agent

Transcripts & Summaries

Call transcripts, recordings and summaries.

call logging and notifications

All guest calls are logged and notifications sent to hosts.

Multilingual Concierge with 10+ languages

A guests speaks Spanish? Answer them in their language!

Press Play To Watch Demo

Start today — your guests (and your sanity) will thank you

Easily Monitor Calls

on CRM Platform

Accessible on desktop and mobile, our platform allows you to manage your assistant, track their activity, receive notifications, view transcripts, recordings and summaries of all your calls.

AI Concierge Features

Optimized to satisfy Guests

Your reputation is important to your concierge

Management of urgent requests

Your concierge ensures no request goes unanswered, keeping guests happy and stress off your shoulders.

Instant Guest Support
Guests receive quick, accurate help using the accommodation details you’ve provided — without you needing to pick up the phone.
Seamless Check-In / Check-Out
From arrival to departure, your concierge smoothly guides guests, ensuring a stress-free stay.
On-Demand Information
Guests get the answers they need — directions, amenities, or local recommendations — so they feel cared for while you stay hands-off.

Live Case Logging & notifications

Stay in the loop at all times without being tied to your phone.

Real-Time Alerts
Get instant notifications by SMS or email With urgency level when guest requests need your attention.
Complex Case Handling
Your concierge reassures guests, resolves issues where possible, and escalates only when absolutely necessary.
Smart Urgency Scoring
Cases are filtered by urgency, so you know immediately when to step in — and when it’s already handled for you.

Call redirects for complex cases

For situations where only you can help, calls are redirected intelligently — saving your time for what matters most.

Direct Host Connection
If an issue needs deeper involvement, the concierge instantly transfers the call to you — no wasted time, no confusion.
Secure Handling of Sensitive Info
Lockbox codes, addresses, or private access details are never shared by AI — only you provide them directly for maximum security.
Emergency Escalation
Urgent safety, property damage, or medical issues are flagged and routed to you immediately, so you’re always in control when it matters most.

Ready to Give Your Guests 5-Star Support Without Lifting a Finger?

Hosts Results using EasyBnB

Fewer Guest Complaints

More 5-Star Reviews

Hours Saved Per Week

4.9/5 Guest Satisfaction

Happy Hosts, Happier Guests

See how our concierge service transforms the guest experience while giving hosts peace of mind

"My guests love getting instant answers about WiFi passwords and local restaurants. I only get called for real emergencies now!"

Sarah Mitchell

Superhost - 12 Properties

Austin, TX

"Game changer! Guests get immediate help with simple questions while I sleep. My 5-star ratings have improved significantly."

Marcus Chen

Property Manager - 25+ Units

San Diego, CA

"Perfect for handling guest questions about checkout times and amenities. Emergencies still come to me, but 90% less calls overall."

Elena Rodriguez

Vacation Rental Host - 3 Properties

Miami, FL

"Scaling from 2 to 15 properties would have been impossible without this. The AI handles everything from WiFi troubleshooting to restaurant recommendations. I actually take vacations now!"

David Park

Real Estate Investor - 15 Properties

Denver, CO

"International guests love that it speaks their language fluently. Had a French family call at midnight about the thermostat - problem solved in 2 minutes without waking me up. Pure magic."

Jennifer Walsh

Boutique Host - 6 Properties

Portland, OR

"ROI was immediate. First month saved me 18 hours of phone time, and my guest satisfaction scores jumped from 4.2 to 4.8 stars. Guests actually compliment our 'amazing customer service' now."

Roberto Martinez

Property Management Company

Phoenix, AZ

CALCULATE YOUR LOST REVENUE

THESE NUMBERS are based on the results we usually see with partners

HERE IS HOW IT WORKS

Guest Calls Your Property

Your guest calls with a question about WiFi, directions, or check-in. Instead of ringing your phone at 2 AM, it goes straight to your AI Concierge.

AI Handles 90% of Requests

The concierge answers immediately with your property's specific information — WiFi passwords, local recommendations, house rules, or troubleshooting help. Natural conversation, instant solutions.

Smart Escalation When Needed

Complex issues, emergencies, or sensitive requests? The AI instantly transfers to you with full context. You handle what matters, AI handles the rest.

From stressed-out host to hospitality hero.

Common Questions Answered

Do I need to change my existing phone number?

Not at all. We provide a new dedicated line for your concierge, or we can forward your existing number. Your choice.

What if my internet goes down?

Our concierge runs on cloud infrastructure with 99.9% uptime. Even if your local internet fails, guest calls are still answered and you're notified via mobile data.

Will it sound robotic?

No — our concierge uses natural voice AI with conversational flow, so it feels like speaking to a real assistant.

What about check-in codes and sensitive information?

Never shared over the phone. The AI directs guests to secure channels (text, email, app) for sensitive details, or transfers directly to you.

What if a guest has an accent or speaks unclear English?

Our AI is trained on diverse accents and speech patterns. For unclear audio, it politely asks guests to repeat or offers alternative communication methods.

Can it handle emergency situations?

Absolutely. The AI recognizes emergency keywords and immediately connects guests to you or emergency services while logging the full interaction.

Will guests know they're talking to an AI?

We recommend transparency. The concierge can introduce itself as your "AI assistant" or simply as your "concierge service" - whatever you prefer.

What about seasonal properties or vacation rentals?

Perfect fit! Pause service during off-seasons and reactivate when needed. Only pay for active months.

Can it learn our specific property details?

Yes! The AI learns your property's unique features, local recommendations, house rules, and common guest questions. It gets smarter over time.

Can it handle maintenance requests?

Absolutely. It logs maintenance issues, gathers details, and can even coordinate with your preferred vendors based on your protocols.

What if I have multiple properties in different time zones?

No problem. Each property can have custom settings, operating hours, and time zone configurations.

What if the AI makes a mistake?

Every interaction is logged and can be reviewed. Mistakes are rare, but we monitor performance and continuously improve the system based on real usage.