Terms of Service

Last Updated: October 2, 2025

1. Agreement to Terms

Welcome to EasyBNB.ai ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our AI voice concierge service for short-term rental properties, including our website, software, and related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

EasyBNB.ai provides a 24/7 AI-powered voice concierge service that handles guest inquiries, support requests, and communication for short-term rental properties. Our Service includes:

Automated answering of guest phone calls

Response to check-in questions, local recommendations, and property information

Handling of maintenance requests and guest support issues

Intelligent escalation of urgent matters to property owners

Integration with booking platforms and property management systems

Call transcripts and analytics dashboard

3. Eligibility

To use our Service, you must:

Be at least 18 years of age

Have the legal capacity to enter into binding contracts

Own or legally manage short-term rental properties

Provide accurate and complete registration information

Comply with all applicable laws and regulations regarding short-term rentals

4. Account Registration and Security

4.1 Account Creation

You must create an account to use our Service. You agree to:

Provide accurate, current, and complete information

Maintain and update your information to keep it accurate

Maintain the security and confidentiality of your login credentials

Notify us immediately of any unauthorized access to your account

4.2 Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from unauthorized use of your account.

4.3 Account Termination

We reserve the right to suspend or terminate your account if:

You violate these Terms

You provide false or misleading information

Your account is used for fraudulent or illegal activities

Payment obligations are not met

5. Service Setup and Property Information

5.1 Done-For-You Setup

We provide setup services for your AI voice concierge, including:

Configuration of property information and FAQs

Integration with your booking platforms

Customization of AI responses and escalation protocols

Phone number provisioning or forwarding setup

5.2 Your Responsibilities

You agree to:

Provide accurate property information, access codes, and house rules

Update information promptly when changes occur

Ensure guest contact information is current and accurate

Maintain compliance with all local short-term rental regulations

Inform guests that calls will be handled by an AI service and may be recorded

5.3 Information Accuracy

You are solely responsible for the accuracy of all property information provided to our AI system. We are not liable for guest issues arising from incorrect or outdated information.

6. Guest Communications and Call Recording

6.1 Call Handling

Our AI voice concierge will:

Answer guest calls 24/7

Provide information based on your property details

Handle routine inquiries and support requests

Escalate urgent matters according to your preferences

6.2 Call Recording and Consent

All guest calls are recorded for quality assurance, training, and service improvement. You represent and warrant that:

You have the legal right to have guest calls recorded

You will comply with all applicable call recording laws in your jurisdiction

You will provide any required notice to guests regarding call recording

You will obtain any necessary consent from guests where required by law

6.3 Recording Compliance

You acknowledge that call recording laws vary by jurisdiction, including two-party consent states in the US and GDPR requirements in the EU. You are solely responsible for compliance with applicable laws.

7. Limitations of AI Service

7.1 Service Capabilities

While our AI voice concierge is designed to handle most guest inquiries, you acknowledge that:

AI technology has inherent limitations and may not always provide perfect responses

Complex, unusual, or emergency situations may require human intervention

The AI relies on the information you provide and cannot access external systems unless integrated

Service performance depends on call quality, guest communication clarity, and network conditions

7.2 No Emergency Response

Our Service is not designed for emergency response. You must:

Provide guests with direct emergency contact numbers

Include emergency procedures in your property information

Respond promptly to escalated urgent matters

Maintain alternative communication methods for critical situations

7.3 No Guarantee of Results

We do not guarantee that our Service will:

Prevent all negative guest reviews

Resolve all guest complaints

Achieve specific guest satisfaction ratings

Generate any particular business outcomes

8. Fees and Payment

8.1 Service Fees

You agree to pay all fees associated with your selected service plan. Fees may include:

Monthly subscription fees

Setup or onboarding fees

Per-call or per-minute usage fees

Additional feature or integration fees

8.2 Billing and Payment Terms

Fees are billed in advance on a monthly or annual basis as selected

Payment is due immediately upon invoice

We accept payment via credit card, debit card, or other approved methods

All fees are non-refundable except as expressly stated in these Terms

8.3 Price Changes

We reserve the right to modify our fees with 30 days' advance notice. Continued use of the Service after fee changes constitutes acceptance of new pricing.

8.4 Late Payment and Suspension

Late payments may incur interest charges or late fees

We may suspend Service access for accounts with overdue payments

Service suspension does not relieve you of payment obligations

8.5 Taxes

You are responsible for all applicable taxes, duties, and governmental charges except taxes based on our net income.

9. Free Trials and Promotional Offers

9.1 Trial Period

We may offer free trial periods for new customers. Trial terms include:

Limited duration as specified at sign-up

Full Service access unless otherwise stated

Automatic conversion to paid subscription unless cancelled

One trial per customer/property

9.2 Cancellation

You may cancel during the trial period to avoid charges. Cancellation must occur before the trial end date.

10. Service Availability and Modifications

10.1 Service Uptime

We strive to maintain high Service availability but do not guarantee uninterrupted access. Service may be unavailable due to:

Scheduled maintenance

Technical difficulties

Force majeure events

Third-party service disruptions

10.2 Service Modifications

We reserve the right to:

Modify, suspend, or discontinue any aspect of the Service

Update AI capabilities and features

Change Service specifications with reasonable notice

Remove or add integrations with third-party platforms

10.3 No Liability for Downtime

We are not liable for any losses, damages, or guest issues arising from Service unavailability or interruptions.

11. Intellectual Property Rights

11.1 Our Property

The Service, including all software, AI models, algorithms, designs, trademarks, and content, is owned by EasyBNB.ai and protected by intellectual property laws. You may not:

Copy, modify, or create derivative works of our Service

Reverse engineer or decompile our software or AI technology

Remove or alter any proprietary notices

Use our trademarks without written permission

11.2 Your Content

You retain ownership of all property information, guest data, and content you provide. By using our Service, you grant us a worldwide, non-exclusive license to:

Use your content to provide the Service

Process and analyze data to improve AI performance

Generate anonymized insights and analytics

Store and transmit your content as necessary

11.3 Feedback

Any feedback, suggestions, or ideas you provide become our property, and we may use them without restriction or compensation.

12. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to our Privacy Policy.

13. Prohibited Uses

You may not use our Service to:

Violate any laws, regulations, or third-party rights

Engage in fraudulent or deceptive practices

Harass, abuse, or harm others

Transmit malware, viruses, or harmful code

Interfere with or disrupt the Service or servers

Attempt unauthorized access to our systems

Use the Service for any illegal short-term rental operations

Scrape, data mine, or extract data from the Service

Resell or redistribute the Service without authorization

Use the Service to compete with EasyBNB.ai

14. Third-Party Integrations

14.1 Platform Integrations

Our Service may integrate with third-party platforms such as Airbnb, Vrbo, and Booking.com. You acknowledge that:

Third-party services are governed by their own terms and policies

We are not responsible for third-party service performance or availability

Integration functionality depends on third-party APIs and may change

You must maintain valid accounts and comply with third-party terms

14.2 Third-Party Content

We are not responsible for the accuracy, legality, or appropriateness of third-party content, links, or services accessed through our Service.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT

WARRANTIES REGARDING ACCURACY, RELIABILITY, OR AVAILABILITY OF THE SERVICE

WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE

WARRANTIES REGARDING THE QUALITY OR ACCURACY OF AI RESPONSES

WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR ACHIEVE ANY PARTICULAR RESULTS.

16. Limitation of Liability

16.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

16.2 Excluded Damages

WE SHALL NOT BE LIABLE FOR:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES

LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES

GUEST COMPLAINTS, NEGATIVE REVIEWS, OR BOOKING CANCELLATIONS

DAMAGES RESULTING FROM SERVICE INTERRUPTIONS OR ERRORS

DAMAGES CAUSED BY YOUR RELIANCE ON THE SERVICE

DAMAGES ARISING FROM THIRD-PARTY ACTIONS OR SERVICES

16.3 Applicability

These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

17. Indemnification

You agree to indemnify, defend, and hold harmless EasyBNB.ai, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

Your use of the Service

Your violation of these Terms

Your violation of any laws or third-party rights

Information or content you provide to the Service

Guest disputes, complaints, or legal actions

Your failure to comply with call recording or privacy laws

Unauthorized access to your account due to your negligence

18. Dispute Resolution and Arbitration

18.1 Informal Resolution

Before filing a claim, you agree to contact us at [email protected] to attempt informal resolution.

18.2 Binding Arbitration

Any dispute arising from these Terms or the Service shall be resolved through binding arbitration rather than in court, except:

Small claims court actions

Injunctive or equitable relief for intellectual property infringement

18.3 Arbitration Rules

Arbitration shall be conducted under the rules of the American Arbitration Association (AAA) or similar body. The arbitrator's decision is final and binding.

18.4 Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES WITH US ONLY ON AN INDIVIDUAL BASIS AND NOT AS PART OF ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

18.5 Exceptions

Some jurisdictions do not allow arbitration agreements or class action waivers. If these provisions are unenforceable in your jurisdiction, they shall be severed from these Terms.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any legal action not subject to arbitration shall be brought exclusively in the federal or state courts located in Delaware.

20. Term and Termination

20.1 Term

These Terms remain in effect while you use the Service.

20.2 Termination by You

You may terminate your account at any time by:

Canceling your subscription through your account settings

Contacting customer support at [email protected]

Providing 30 days' written notice for annual plans

20.3 Termination by Us

We may terminate or suspend your access immediately if:

You breach these Terms

You engage in fraudulent or illegal activities

Required by law or legal process

We discontinue the Service

20.4 Effect of Termination

Upon termination:

Your access to the Service will cease

No refunds will be provided for unused subscription periods

Your property information and call data may be deleted after 90 days

Provisions that by nature should survive will continue (indemnification, liability limitations, dispute resolution)

21. Export Compliance

You may not use or export the Service in violation of US export laws and regulations. You represent that you are not located in a country subject to US embargo or designated as a "terrorist supporting" country.

22. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect. Invalid provisions shall be modified to the minimum extent necessary to make them enforceable.

23. Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.

24. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and EasyBNB.ai regarding the Service and supersede all prior agreements and understandings.

25. Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to any affiliate or successor without restriction.

26. Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, labor disputes, or internet/telecommunications failures.

27. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated by:

Email notification to registered users

Prominent notice on our website

In-app notification

Continued use of the Service after changes constitutes acceptance. If you do not agree to modified Terms, you must discontinue use.

28. Notice Requirements

28.1 Notices to You

We may provide notices through:

Email to your registered email address

Posted notice on our website or in your account

Push notifications through the Service

28.2 Notices to Us

All notices to EasyBNB.ai must be sent to:

EasyBNB.ai
Email: [email protected]
Website: https://easybnb.ai

Notices are effective upon receipt.

29. Customer Support

Customer support is available via email at [email protected]. We strive to respond to inquiries within 24-48 hours during business days.

30. Relationship of Parties

These Terms do not create any partnership, joint venture, employment, or agency relationship between you and EasyBNB.ai. You may not bind us to any obligation or make representations on our behalf.

31. Contact Information

For questions about these Terms, please contact us:

EasyBNB.ai
Email: [email protected]
Website: https://easybnb.ai

By using EasyBNB.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.