Privacy Policy
Last Updated: October 2, 2025
1. Introduction
Welcome to EasyBNB.ai ("we," "our," or "us"). We are committed to protecting your privacy and the privacy of your guests. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our AI voice concierge service for short-term rental properties.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
Account Information: Name, email address, phone number, business name, payment information
Property Information: Property addresses, access codes, check-in/check-out instructions, amenity details
Guest Information: Guest names, phone numbers, reservation details, inquiry history (as provided by you or your booking platforms)
2.2 Information Collected Automatically
Voice Interaction Data: Voice recordings, transcripts, call duration, time stamps, and call metadata from guest interactions with our AI voice concierge
Usage Data: Information about how you access and use our service, including login times, features used, and system interactions
Device Information: IP addresses, browser types, operating systems, and device identifiers
Cookies and Tracking: We use cookies and similar technologies to enhance user experience and analyze service performance
2.3 Information from Third Parties
Integration data from booking platforms (Airbnb, Vrbo, Booking.com, etc.)
Payment processing information from our payment service providers
3. How We Use Your Information
We use collected information for the following purposes:
Service Delivery: Operating our AI voice concierge to handle guest inquiries, provide property information, and escalate issues when necessary
Service Improvement: Analyzing voice interactions to improve AI responses, accuracy, and guest satisfaction
Communication: Sending service notifications, updates, maintenance alerts, and customer support responses
Account Management: Creating and managing your account, processing payments, and providing customer support
Compliance: Meeting legal obligations, enforcing our terms of service, and protecting against fraud
Marketing: With your consent, sending promotional materials about our services and features
4. Voice Recording and AI Processing
4.1 Voice Recordings
Our AI voice concierge records all guest phone interactions to:
Provide accurate real-time responses
Maintain service quality and training
Generate transcripts for your review
Improve AI performance and accuracy
4.2 Data Retention
Voice recordings and transcripts are retained for 90 days unless:
You request earlier deletion
Legal or regulatory requirements mandate longer retention
An active dispute or investigation requires preservation
4.3 Guest Notice
You are responsible for informing your guests that their calls may be recorded and processed by our AI service in accordance with applicable laws.
5. How We Share Your Information
We do not sell your personal information. We may share information with:
5.1 Service Providers
Third-party vendors who assist with:
Cloud hosting and data storage
Payment processing
AI and voice technology infrastructure
Customer support tools
Analytics and performance monitoring
5.2 Legal Requirements
When required by law, legal process, or governmental request, or to:
Protect our legal rights
Investigate fraud or security issues
Protect the safety of any person
Comply with regulatory obligations
5.3 Business Transfers
In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.
5.4 With Your Consent
We may share information with third parties when you explicitly authorize us to do so.
6. Data Security
We implement industry-standard security measures to protect your information:
Encryption of data in transit and at rest
Secure access controls and authentication
Regular security audits and vulnerability assessments
Employee training on data protection practices
Secure data centers with physical and network security
Despite our efforts, no security system is impenetrable. We cannot guarantee absolute security of your information.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
7.1 Access and Portability
Request access to your personal information and receive a copy in a portable format.
7.2 Correction
Request correction of inaccurate or incomplete information.
7.3 Deletion
Request deletion of your personal information, subject to legal retention requirements.
7.4 Restriction
Request restriction of processing your information in certain circumstances.
7.5 Objection
Object to processing of your information for direct marketing or other purposes.
7.6 Withdrawal of Consent
Withdraw consent for processing where consent is the legal basis.
To exercise these rights, contact us at [email protected].
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it promptly.
10. Third-Party Links
Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
11. California Privacy Rights
California residents have specific rights under the California Consumer Privacy Act (CCPA):
Right to know what personal information is collected
Right to know whether personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to request deletion of personal information
Right to non-discrimination for exercising CCPA rights
We do not sell personal information as defined by the CCPA.
12. European Economic Area (EEA) Rights
If you are in the EEA, you have rights under the General Data Protection Regulation (GDPR):
Legal basis for processing (consent, contract, legitimate interests, legal obligation)
Right to lodge a complaint with a supervisory authority
Data protection officer contact: [email protected]
13. Data Retention
We retain your information for as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements
Account information is retained until account deletion. Voice recordings follow the retention schedule outlined in Section 4.2.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
Posting the updated policy on our website
Sending email notification to registered users
Updating the "Last Updated" date
Continued use of our services after changes constitutes acceptance of the updated policy.
15. Contact Us
For questions, concerns, or to exercise your privacy rights, contact us:
EasyBNB.ai
Email: [email protected]
Website: https://easybnb.ai
For data protection inquiries (EEA): [email protected]
16. Cookie Policy
16.1 Types of Cookies We Use
Essential Cookies: Required for service functionality
Analytics Cookies: Help us understand service usage
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Deliver relevant advertisements (with consent)
16.2 Managing Cookies
You can control cookies through your browser settings. Disabling certain cookies may limit service functionality.
17. Do Not Track Signals
Our service does not currently respond to "Do Not Track" signals from browsers.
This Privacy Policy is effective as of the date listed above and governs our collection and use of information from that date forward.